Privacy Policy

This Privacy Policy explains how Grid City VR (“Grid City,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit our website, book an experience, or visit our venue in Westminster, Colorado. By using our site or services, you agree to the practices described in this Policy.

Information we collect

We collect information in two ways — details you provide to us directly, and information gathered automatically as you use our site:

• Information you provide — your name, email address, phone number, booking and event details, and any messages or preferences you share with us.
• Payment information — card and billing details, collected and processed by our payment providers; we never store full card numbers ourselves.
• Information collected automatically — device and browser type, IP address, pages viewed, referring links, and similar usage data gathered through cookies and analytics tools.

How we use your information

We use the information we collect to:

• Process and manage your bookings, payments, gift cards, and group inquiries;
• Communicate with you about reservations, events, and customer support;
• Send marketing or promotional messages where you have asked to receive them;
• Operate, maintain, improve, and secure our website and services; and
• Comply with our legal obligations and enforce our terms and policies.

Text messages (SMS)

If you provide your mobile number and opt in, we may send booking confirmations, reminders, and — where you have consented — promotional texts. Message and data rates may apply, and message frequency varies. Reply STOP at any time to unsubscribe, or HELP for assistance. Opting out of marketing texts does not affect transactional messages about your bookings.

Cookies & analytics

Our website uses cookies and similar technologies to remember your preferences, keep the site secure, and understand how it is used so we can improve it. You can control or disable cookies through your browser settings, though some features may not work properly without them.

How we share your information

We do not sell your personal information. We share it only as needed to run our business and as described here:

• Service providers — trusted partners who help us operate, such as our booking platform, customer-messaging tools, payment processors, and analytics providers, each permitted to use your information only to provide services to us.
• Legal & safety — when required by law, to respond to lawful requests, or to protect the rights, property, and safety of Grid City, our guests, and the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

Data retention & security

We keep personal information only as long as needed for the purposes described here or as required by law, after which we delete or anonymize it. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your privacy choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Ask us to correct or update inaccurate information;
• Request that we delete your information;
• Opt out of marketing emails via the unsubscribe link, or texts by replying STOP.

To exercise any of these rights, contact us using the details below. We will respond as required by applicable law, and we will never deny you service simply for exercising your privacy rights.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. Guests under 18 should review this Policy with a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date shown above and, where appropriate, provide additional notice. Your continued use of our site or services after changes take effect means you accept the updated Policy.

Contact us

Questions about this Policy or how we handle your information? Reach us at Grid City VR, 5700 W 89th Ave, Westminster, CO 80031, or email info@gridcityvr.com.